Syracuse Computer Repair Terms
PLEASE CALL FOR AN APPOINTMENT: 315-307-3966

Privacy Policy & Terms

Douglas Computing Technologies, LLC. (hereafter referred to as www.syracuse-computer-repairs.com) has created this privacy policy to demonstrate our commitment to the privacy of the users of our websites. Please read the following to learn more about our privacy policy, and how we treat personally identifiable information collected from our visitors and users.

What this Privacy Policy Covers

This privacy policy covers www.syracuse-computer-repairs.com treatment of personally identifiable information collected by www.syracuse-computer-repairs.com through a website owned and operated by Douglas Computing Technologies, LLC.

This privacy policy does not apply to the practices of companies that www.syracuse-computer-repairs.com does not own or control, or of persons that www.syracuse-computer-repairs.com does not employ or manage, including any third-party content contributors bound by contract and any third-party websites to which www.syracuse-computer-repairs.com websites link.

Collection and Use of Personal Information

You can visit the websites of  www.syracuse-computer-repairs.com without revealing any personal information. However, www.syracuse-computer-repairs.com needs certain personal information if you wish to purchase our products, register for an affiliate account, receive www.syracuse-computer-repairs.com newsletter, or use certain www.syracuse-computer-repairs.com services.

Where required, this information may include your personal contact information and/or your company contact information. www.syracuse-computer-repairs.com will use this information to reply to your inquiries, to provide you with requested products and services, to set up your member’s account, and to contact you regarding new products and services.

By accessing the services of  www.syracuse-computer-repairs.com and voluntarily providing us with the requested personal information, you consent to the collection and use of the information in accordance with this privacy policy.

Collection and Use of Non-Personal Information

www.syracuse-computer-repairs.com automatically receives and records non-personal information on our server logs from your browser including your IP address, cookie information and the page you requested. www.syracuse-computer-repairs.com may use this information to customize the advertising and content you see and to fulfill your requests for certain products and services. However, www.syracuse-computer-repairs.com does not connect this non-personal data to any personal information collected from you.

www.syracuse-computer-repairs.com also allows third party companies that are presenting advertisements on some of our pages to set and access their cookies on your computer. Again, these cookies are not connected to any personal information. Third party cookie usage is subject to their own privacy policies, and www.syracuse-computer-repairs.com assumes no responsibility or liability for this usage.

Information Sharing and Disclosure

www.syracuse-computer-repairs.com may disclose your personal information to third parties who work on behalf of www.syracuse-computer-repairs.com to provide products and services requested by you. We will share personal information for these purposes only with third parties whose privacy policies are consistent with ours or who agree to abide by our policies with respect to personal information

www.syracuse-computer-repairs.com may otherwise disclose your personal information when:

We have your express consent to share the information for a specified purpose;

We need to respond to subpoenas, court orders or such other legal process;

We need to protect the personal safety of the users of our websites or defend the rights or property of www.syracuse-computer-repairs.com;

We find that your actions on our websites violate the www.syracuse-computer-repairs.com Terms of Use document or any of our usage guidelines for specific products or services.

Consent

If you do not consent to the collection, use or disclosure of your personal information as outlined in this policy, please do not provide any personal information to www.syracuse-computer-repairs.com. If you have provided personal information to www.syracuse-computer-repairs.com and no longer consent to its use or disclosure as outlined herein, please notify www.syracuse-computer-repairs.com at privacy@ www.syracuse-computer-repairs.com

Security

Unfortunately, no data transmission over the Internet can be considered 100% secure. However, your www.syracuse-computer-repairs.com Information protected for your privacy and security. In certain areas of our websites, as identified on the site, www.syracuse-computer-repairs.com uses industry-standard SSL-encryption to protect data transmissions.

We also safeguard your personal information from unauthorized access, through access control procedures, network firewalls and physical security measures.

Further, www.syracuse-computer-repairs.com retains your personal information only as long as necessary to fulfil the purposes identified above or as required by law.

Changes to this Privacy Policy

www.syracuse-computer-repairs.com may at any time, without notice to you and in its sole discretion, amend this policy from time to time. Please review this policy periodically. Your continued use of www.syracuse-computer-repairs.com websites after any such amendments signifies your acceptance thereof.

Terms and Conditions

The following are the Terms and Conditions for the use of the Douglas Computing Technologies services.

  1. GENERAL

1.1. These Terms of Services (“Agreement”) are entered into by and between you, the customer, either personally or on behalf of your employer, as applicable (“you” or “your”) and Douglas Computing Technologies. (“Douglas Computing Technologies”). You are deemed to have accepted the terms of this Agreement by clicking the “Connect To Technician” and completing phone call process. This oral agreement is made up of the terms below, plus any other policies and materials specifically referred hereto in this Agreement. The following sets forth the terms and conditions under which you agree to use the Services, and under which Douglas Computing Technologies agrees to provide service, including all technical support and other “Services” provided to you.

  1. USER RESPONSIBILITIES

2.1. You represent that: (a) you are 18 years of age or older and you have the legal capacity and authority to bind yourself (or your employer, as applicable) to this Agreement; (b) you consent on behalf of yourself (or as an authorized representative of your employer, as applicable) to be bound by this Agreement; and (c) the information you supply to us is correct and complete. You agree to notify Douglas Computing Technologies promptly whenever your personal or billing information changes and that providing false or incorrect information may result in Services withholding or delays or the suspension or termination of your customer account.

2.2. You agree that you are responsible and liable for all use on your customer account, including the actions of anyone who uses the Services through your customer account, with or without your authorization.

2.3. You agree that you are responsible for backing up any data, software, information and any other files stored on your computer disk or drives. Under any circumstances, you acknowledge and agree that Douglas Computing Technologies will not be responsible for any loss or corruption of data or software.

2.4. You will only use the computer listed in your service plan in connection with the Services, unless you upgrade your service plan contract to include any additional computers or devices.

  1. SOFTWARE LICENSES AND 3RD PARTY SERVICES

3.1. In connection with the Services, Douglas Computing Technologies may provide to you, through downloads or other delivery method the use of certain software which is owned by or licensed to Douglas Computing Technologies or its third party licensors, providers and suppliers, and which may be provided free or for a fee (“Software”). Douglas Computing Technologies reserves the right to update or change the Software from time to time and you agree to cooperate in performing such steps as may be necessary to install any updates or upgrades to the Software. You may use the Software only as part of or for use with the Services and for no other purpose.

3.2. The Software may be accompanied by an end user license agreement. Your use of the Software is governed by the terms of that license agreement and by this Agreement, where applicable. You may not install or use any Software that is accompanied by or includes an end user license agreement unless you first agree to the terms and conditions of the end user license agreement.

3.3. Your license to use the Software will remain in full force and effect unless and until terminated by Douglas Computing Technologies, its third party licensors, providers or suppliers, or until your customer account is terminated. Upon termination of your customer account for any reason, you must cease all use of the Software and immediately remove the Software from your computer.

3.4. Douglas Computing Technologies may suggest that you acquire, install and use certain third party software (“Third Party Software”) in connection with the Services. The Third Party Software is licensed to you by the respective owners or licensees of the Third Party Software. You may use the Third Party Software only for your personal use and for no other purpose. You must agree to the terms and conditions set forth by such owners or licensees before installing Third Party Software, before Douglas Computing Technologies assists you in the acquisition, installation, or use of Third Party Software. Douglas Computing Technologies has no rights to the Third Party Software and does not license Third Party Software to you or make any representation or warranty regarding the Third Party Software. You must ensure that you comply with the terms and conditions under which you licensed such Third Party Software. Any violation of such third party provider’s terms of service may, in Douglas Computing Technologies sole discretion, result in the termination of your customer account and use of the Services.

  1. DISCLAIMERS AND LIMITATION OF LIABILITY

4.1. Douglas Computing Technologies does not represent or warrant that the Services will be 100% uninterrupted or error free. Douglas Computing Technologies does not represent that the use or the results of the use of any 3rd party software made available as part of the Services will always be correct, accurate, and timely.

4.2. Douglas Computing Technologies is not responsible or liable for conduct of any other party or any infringement of another’s rights including intellectual property rights.

4.3. Douglas Computing Technologies reserves the right to update and change, from time to time, this Agreement, and post the new version of this Agreement on it’s website at www.syracuse-computer-repairs.com, without notice to you. Any request for the services(s) after a new version of this Agreement has been posted will be deemed as your acceptance of the changes to this Agreement.

4.3. In no event will Douglas Computing Technologies or it’s third party suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits arising out of or any way connected with: the use or performance of the Services; the delay or the inability to use the Services; any information, software products, services or related graphics obtained through the Services; whether based on contract, tort, negligence, strict liability or otherwise, even if Douglas Computing Technologies or any of it’s third party suppliers have been advised of the possibility of damages. If you are dissatisfied with any portion of the Services or any of these terms please refer to the section below on refund process.

  1. INDEMNIFICATION

5.1. You agree to defend, indemnify and hold harmless Douglas Computing Technologies, its parents, subsidiaries, affiliates, and their respective officers and employees, harmless from and against any claim, demand or damage including lawyer’s fees asserted by any third party due to or arising out of:

(a) any violation of applicable laws, regulations or this Agreement by you or anyone accessing the Services through your customer account, with or without your permission;

(b) the use of the Services by you or anyone accessing the Services through your customer account, with or without your permission;

(c) any negligent acts, errors or omissions by you or anyone accessing the Services through your customer account, with or without your permission;

(d) any injuries to or death of any person and for damages to or loss of any property, which may in any way arise out of or result from or in connection with the Agreement, except to the extent that such liabilities arise from the gross negligence or willful misconduct of Douglas Computing Technologies; or

(e) any and all claims for infringement of any intellectual property rights arising from the use of the Services by you or anyone accessing the Services through your customer account, with or without your permission.

  1. PAYMENT

6.1. Fees and charges for the services(s) you select are supplied to you prior to the ordering process and are available on the Douglas Computing Technologies website at http://syracuse-computer-repairs.com/, unless otherwise provided for in this Agreement. You agree to pay any applicable charges or fees applied to your customer account and the services. Douglas Computing Technologies will bill you directly or charge your credit card after your service is completed successfully.

6.2. Service With no Resolution. If Douglas Computing Technologies is unable to resolve your computer or network problem through troubleshoot, analyze, or other repair methods, there is no charge for services.

  1. TERMINATION

7.1. Douglas Computing Technologies may terminate your access to any part or all of the Services and any related services at any time without or with cause, with 30 days notice,for any reason whatsoever. Upon termination of the Services, your right to use the Services ceases immediately and you will be immediately refunded for your remaining coverage.

7.2. If you wish to terminate your customer account contact us by phone, email, or chat. Refund is outlined below.

  1. GENERAL PROVISIONS

8.1. All your obligations under this Agreement relating to Software licenses, warranties, limitations of liability, and indemnification, will survive such termination of this Agreement.

8.2. You agree not to assign or otherwise transfer, this Agreement in whole or in part, including the Software or your rights or obligations under it. Any attempt to do so will be void.

8.3. Douglas Computing Technologies failure at any time to insist upon strict compliance with any of the provisions of this Agreement in any instance will not be construed to be a waiver of such terms in the future. If any provision of this Agreement is determined to be invalid, illegal or unenforceable, the validity, legality, and enforce ability of the remaining provisions shall not in any way be affected or impaired thereby, and the unenforceable portion shall be construed as nearly as possible to reflect the original intentions of the parties.

8.4. You and Douglas Computing Technologies agree that this Agreement will be construed in accordance with the laws of the State of Illinois and the laws of the United States applicable therein. The parties to this Agreement attorn to the exclusive jurisdiction of the courts of the State of NY and all courts competent to hear appeals there from.

  1. MONEY BACK GUARANTEE

9.1. As described below, end users who purchase and receive the services from our trained Support Technicians are eligible for the Douglas Computing Technologies Money Back Guarantee (the “Guarantee”) as explained on the Douglas Computing Technologies website.

9.2. Refund Process. End Users who meet the requirements may request a refund by following the process described below.

9.3. Refund requests must be made via e-mail, phone, chat, or general mail to Douglas Computing Technologies.

9.4. Refund requests must be submitted within 5 days after the service is purchased from Douglas Computing Technologies.

9.5. Refund request must include a report of a technology support problem that has gone unsolved. We ask that you provide us one opportunity (one service) to resolve the problem. If the problem is not resolved after one service, you will be issued a refund immediately.

9.6. Refund will only be considered if a specific issue cannot fixed upon one subsequent attempt after the initial on one particular ticket/session. Recurring problems do not count as multiple attempts, but as individual tickets/sessions.

9.7. Douglas Computing Technologies does not cover the cost of parts, hardware, software, hardware replacement or repair. Any refund requests from users that experience hardware failure will not be granted, as hardware malfunctions are not insured, covered, or warranted by Douglas Computing Technologies or any of it’s affiliates. We will offer a diagnosis to the best of our ability, and reference to a local hardware technician if requested.

*A high speed internet connection is required for all services.